Console

Membership Registration and Management

To confirm intent to register; to identify and authenticate members for the provision of membership services; to maintain and manage membership status; to prevent fraudulent or unauthorized use of the Services; to enhance user security; to improve service quality; to develop new features and services; and to deliver notices and notifications.

(Required) Email address, Password

Up to 90 days after a request for account withdrawal is received.

Console

Provision of Goods or Services

To provide the Services; to process payments and settlements; and to provide personalized services.

(Required) Card number, Card expiration date, CVC number; (Optional) Data entered by the user into the Services; data automatically generated in the course of using the Services

Until completion of the supply of goods or services and completion of payment and settlement. ※ However, where retention is required under applicable laws and regulations, such information will be retained for the relevant period (5 years).

Console

Playground

To provide and improve AI service demos.

Conversation content entered by registered users; uploaded documents; internal input data; voting content

Until member withdrawal or termination of the entrusted processing agreement. ※ However, if Lubinpla and a non-member user (or the relevant organization) enter into a separate additional agreement regarding data processing, retention, and deletion, the retention period and processing conditions set forth in such agreement shall take precedence for this item.

Console

Non-member Service (Playground)

To provide and improve AI service demos.

Conversation content entered by non-member users; uploaded documents; internal input data; voting content

1 year ※ However, if a non-member user requests deletion through a request for access to personal information, such information will be deleted without delay. ※ However, if Lubinpla and a non-member user (or the relevant organization) enter into a separate additional agreement regarding data processing, retention, and deletion, the retention period and processing conditions set forth in such agreement shall take precedence for this item.

Console

Support

Customer support / grievance handling

Support service; purpose of request; name; phone number; email address; consultation records (consultation content, consultation date and time); results of complaint or grievance handling

3 years

Console

Use of Marketing Information

To send newsletters.

(Optional) Email address

From the date of consent until the user indicates refusal to receive or withdraws consent.

Console

Use of Marketing Information

To provide event and promotional/advertising information.

(Optional) Name, Email address, Phone number, Affiliation (company and department name / school and department name), Job title

From the date of consent until the user indicates refusal to receive or withdraws consent.

Console

Chat

To provide and improve AI services.

Conversation content entered by registered users; uploaded documents; internal input data; voting content

Until member withdrawal or termination of the entrusted processing agreement.

Website

Contact Us

To provide event and promotional/advertising information.

Name, Email address, Phone number, Company name, Industry, Title/Position, Company information, Other inquiry details

1 year

Website

Newsletter

To send newsletters / to provide event and promotional/advertising information.

Email address

1 year