Team-level results
SampleLubinpla against a general agent on the same cases, averaged over the tasks selected.
Same cases and documents for both. Average of the tasks selected
Platform / Tasks
Every kind of case has its task.
Lubinpla ships tasks for service, sales, quality and R&D. Each one sets out the steps that kind of case needs, from the conditions to the conclusion, and ends in one document under the name your industry uses. Run them as they are, or create your own.
Every request becomes its own task.
A complex request is not answered in one pass. The Lubinpla Agent matches it to the task for that kind of case: a set of steps, each making one judgment, in the order the case needs. Each step is shown and approved before the next one runs, and the task ends in one document.
General agentLubinpla
Task-level results
SampleHow much sooner each task replies to the customer, against a general agent.
Change in reply time against a general agent
Select a task to leave it out of the average
| Task | Measure | General agent | Lubinpla |
|---|---|---|---|
| Product Selection | Time to reply to the customer | 3.2 wk | 0.9 wk |
| Product Selection | Human interventions per case | 11.8 | 3.0 |
| Product Selection | Hands-on time per case | 4.6 h | 0.9 h |
| Product Selection | Cost per case | $22 | $6 |
| Troubleshooting | Time to reply to the customer | 3.6 wk | 1.2 wk |
| Troubleshooting | Human interventions per case | 15.1 | 3.9 |
| Troubleshooting | Hands-on time per case | 5.8 h | 1.1 h |
| Troubleshooting | Cost per case | $24 | $8 |
| Document Package Audit | Time to reply to the customer | 2.4 wk | 0.6 wk |
| Document Package Audit | Human interventions per case | 10.2 | 2.4 |
| Document Package Audit | Hands-on time per case | 3.1 h | 0.6 h |
| Document Package Audit | Cost per case | $18 | $5 |
| Commercial Terms Finalization | Time to reply to the customer | 2.8 wk | 0.8 wk |
| Commercial Terms Finalization | Human interventions per case | 12.6 | 3.2 |
| Commercial Terms Finalization | Hands-on time per case | 3.9 h | 0.7 h |
| Commercial Terms Finalization | Cost per case | $20 | $6 |
| Reorder Review | Time to reply to the customer | 2.0 wk | 0.5 wk |
| Reorder Review | Human interventions per case | 8.5 | 2.0 |
| Reorder Review | Hands-on time per case | 2.1 h | 0.4 h |
| Reorder Review | Cost per case | $15 | $4 |
How a task runs inside Lubinpla
One request, one task, one document. The task reads your records as evidence, waits for your approval at every step, and its result reaches the customer and your records.
Your records
read as evidence, cited in every step
Where work comes in
Routing
One task core, or one your organization created
your team approves each step before the next one runs; a step missing a fact stops and asks
- Only the tools the task is given
- Every point cites its source
- Confirmed facts kept apart from inferences
- No new judgment in the document
After the document
The tasks
Ready from day one for the work your teams do every week, or built by your organization on the same harness.
Tasks from Lubinpla
| Task | What it does | Ends in |
|---|---|---|
| Troubleshooting | Possible causes first, each judged against the evidence, then the corrective action. | Corrective Action Request |
| Root Cause Analysis | Which cause holds, and what rules the others out. | Root Cause Analysis Report |
| Site Assessment | A site visit as a sourced record of condition, deviations and owners. | Site Audit Report |
| Performance Decision | How a product in service is performing, against criteria agreed first. | Performance Evaluation |
| Precedent Analysis | Similar past cases, and what carries over to this one. | Case Precedent Review |
| Pattern Analysis | Trends across sites, products or periods that the data supports. | Trend Analysis Report |
| Impact Scoping | Who and what a batch, supplier or regulation change affects. | Impact Assessment |
| Account Technical Synthesis | One account's technical activity, open risks and next handoffs. | Technical Support Report |
| Technical Operations Diagnosis | How your own technical service performs, and what to fix first. | Technical Operations Performance Report |
| Product Selection | Candidates from several manufacturers, weighed against the site, one recommended. | Product Proposal |
| Trial Enablement | Pass and stop criteria agreed before the trial starts. | Trial Request |
| Qualification Decision | Whether the product qualifies, and for what scope of use. | Suitability Determination |
| Commercial Terms Finalization | A quote with every price, lead time and term tied to its source. | Quotation |
| Reorder Review | What changed since the last confirmed order, before it ships. | Reorder Review |
| Document Package Audit | Missing, expired or contradictory documents, caught before the customer. | Document Package Review |
| Formulation Design | Bench candidates and a test plan when no commercial product fits. | Formulation Trial Plan |
| Scenario Simulation | Scenarios, warning signs and switch points for decisions that are hard to reverse. | Feasibility Review |
Create your own
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A name and a description of the requests it should answer. The Lubinpla Agent reads the description to propose the task.
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Pick the steps from the step library and set their order. Each step makes one judgment and waits for approval, unless you let it run on its own.
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The tools each step may use, and where requests may come from, such as chat or email. Nothing else is reachable.
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Add your organization's way of reasoning to the whole task or to one step. Core tasks can be tuned the same way.
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Private to your organization, proposed by the Lubinpla Agent for the requests it fits, approved step by step and finished as one document.
Turn technical reasoning into better results.