Solutions / Technical Service

From complaint to confirmed cause. Reasoned, written down, resolved.

Describe what the customer is seeing. The agent fixes the possible causes before it looks at the evidence, tests each against the site's conditions, products and history, and writes the corrective action as one document for that site. You approve every step.

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A troubleshooting step scoped from the site history, pending the engineer's approval.

How technical service teams stay ahead

Resolve, not just respond

Hand the first pass on a complaint to an agent that reasons from the site's history. Your engineer starts from a sourced cause and a corrective action, not a blank page.
Cover more sites, same team

Agents gather the records, test the causes and draft the report, so each engineer can support more customers.
Catch repeat failures early

Every corrective action comes with a recurrence watch, so a returning failure is caught early.

How technical service teams use Lubinpla

Fixes the possible causes before the evidence, judges each one confirmed, refuted or open, and ends in a Corrective Action Request with a plan to watch for recurrence. Safety issues are raised first.
Troubleshooting StripGlide Action needed

01 Incident Scope and Containment Completed

02 Incident Cause Investigation Completed

03 Corrective Action Design and Request Pending Approval

Corrective action: return filtration to 25 µm and clean the filter on a fixed cycle.
Recurrence watch: dynamic foaming height at every sump reading, against 50 mm on 2025-08-01.

04 Document Composition Pending

Sets out the possible causes and what would rule each one out, then tests each against the site record and the data sheets. Ends in a Root Cause Analysis Report.

Cause Hypothesis Adjudication Completed

Output

Coarse filtration leads: foam rose once the filter moved from 25 µm to 40 µm. Of 4 hypotheses, 1 confirmed, 2 refuted, 1 open.

Verdict and exclusion scope per hypothesis

Hypothesis	Rules it out	Verdict
Foam from coarse filtration at 40 µm	Foam unchanged between the 25 µm and 40 µm periods	Confirmed 1
Emulsion break from hard make-up water	Hardness at or below 120 ppm at onset	Refuted 2
Microbial growth	Count below 10⁶ CFU/ml	Refuted 3
Sump running above 40 °C	Sump at or below 40 °C through onset	Open 4

Turns a site visit into a Site Audit Report: condition, deviations, risk and who owns each action, every point sourced.

Site Condition Analysis Pending Approval

Output

One deviation at StripGlide's hot strip mill: filtration at 40 µm against the 25 µm baseline. Sump temperature sits at its 40 °C limit; microbial load and water hardness are within criterion.

Actions, owners, and verification

Finding	Criterion	Observed	Action owner
Filtration fineness	25 µm 1	40 µm	StripGlide facilities
Sump temperature	≤ 40 °C 2	40 °C	StripGlide facilities
Microbial load	< 10⁶ CFU/ml 3	5×10⁵ CFU/ml	Technical service
Make-up water hardness	≤ 120 ppm 4	100 ppm	Technical service

Finds similar past cases and the trends across sites, products or periods, and states what carries over and where the comparison stops.

Precedent Applicability Analysis Completed

Output

Four earlier StripGlide work logs bear on this case: two fixes carry over, one move is to avoid, and the comparison stops above a 45 °C sump.

Transfer, avoid, limits

	Element	Precedent
Transfer	Return filtration to 25 µm	Emulsion Stability Improvement with Enhanced Filtration, 2025-06-051
Transfer	Clean the filter on a fixed cycle	Foam Generation Related to Filter Micron Rating Cleaning, 2025-03-192
Avoid	Raising concentration to stop separation	Separation Foam Generation Patterns by Concentration Range, 2024-11-263
Limit	Does not hold above a 45 °C sump	Tank Temperature Impact on Separation Stability, 2025-01-274

One account's technical activity, open risks and next handoffs, in one document.

Document Composition Pending Approval

Writing process

04Next actions

Three actions stay open for StripGlide's hot strip mill as of 2025-09-01. Each names its owner and the task it hands over to.

Action	Owner	Hands over to
Return emulsion filtration to 25 µm	StripGlide facilities	Troubleshooting
Recheck microbial load, 5×10⁵ CFU/ml on 2025-09-01	Technical service	Performance Decision
Test the 650 kN/m rolling pressure against strip quality	Technical service	Root Cause Analysis

Troubleshooting StripGlide Action needed

01 Incident Scope and Containment Completed
02 Incident Cause Investigation Completed
03 Corrective Action Design and Request Pending Approval
Corrective action: return filtration to 25 µm and clean the filter on a fixed cycle.
Recurrence watch: dynamic foaming height at every sump reading, against 50 mm on 2025-08-01.
04 Document Composition Pending

Cause Hypothesis Adjudication Completed

Output

Coarse filtration leads: foam rose once the filter moved from 25 µm to 40 µm. Of 4 hypotheses, 1 confirmed, 2 refuted, 1 open.

Verdict and exclusion scope per hypothesis

Hypothesis	Rules it out	Verdict
Foam from coarse filtration at 40 µm	Foam unchanged between the 25 µm and 40 µm periods	Confirmed 1
Emulsion break from hard make-up water	Hardness at or below 120 ppm at onset	Refuted 2
Microbial growth	Count below 10⁶ CFU/ml	Refuted 3
Sump running above 40 °C	Sump at or below 40 °C through onset	Open 4

Site Condition Analysis Pending Approval

Output

One deviation at StripGlide's hot strip mill: filtration at 40 µm against the 25 µm baseline. Sump temperature sits at its 40 °C limit; microbial load and water hardness are within criterion.

Actions, owners, and verification

Finding	Criterion	Observed	Action owner
Filtration fineness	25 µm 1	40 µm	StripGlide facilities
Sump temperature	≤ 40 °C 2	40 °C	StripGlide facilities
Microbial load	< 10⁶ CFU/ml 3	5×10⁵ CFU/ml	Technical service
Make-up water hardness	≤ 120 ppm 4	100 ppm	Technical service

Precedent Applicability Analysis Completed

Output

Four earlier StripGlide work logs bear on this case: two fixes carry over, one move is to avoid, and the comparison stops above a 45 °C sump.

Transfer, avoid, limits

	Element	Precedent
Transfer	Return filtration to 25 µm	Emulsion Stability Improvement with Enhanced Filtration, 2025-06-051
Transfer	Clean the filter on a fixed cycle	Foam Generation Related to Filter Micron Rating Cleaning, 2025-03-192
Avoid	Raising concentration to stop separation	Separation Foam Generation Patterns by Concentration Range, 2024-11-263
Limit	Does not hold above a 45 °C sump	Tank Temperature Impact on Separation Stability, 2025-01-274

Document Composition Pending Approval

Writing process

04Next actions

Three actions stay open for StripGlide's hot strip mill as of 2025-09-01. Each names its owner and the task it hands over to.

Action	Owner	Hands over to
Return emulsion filtration to 25 µm	StripGlide facilities	Troubleshooting
Recheck microbial load, 5×10⁵ CFU/ml on 2025-09-01	Technical service	Performance Decision
Test the 650 kN/m rolling pressure against strip quality	Technical service	Root Cause Analysis

How it works for technical service

Causes set before evidence

Each possible cause is written down with what it predicts and what would rule it out, before the evidence is read.
Each cause judged

Each cause is tested against the site record and the data sheets and judged confirmed, refuted or open. Confidence follows how direct the evidence is, not how much there is.
Every fix tied to a cause

More than one corrective action is weighed, including doing nothing, and each is tied to the cause it addresses. Safety signals are escalated first.

“We used to spend most of our time finding information and writing it up. Now Lubinpla works through the data and lays out the reasoning, so we read it and make the call.”

Technical Support ManagerLubricants manufacturerCustomer story

From complaint to confirmed cause. Reasoned, written down, resolved.

How technical service teams stay ahead

Resolve, not just respond

Cover more sites, same team

Catch repeat failures early

Troubleshooting

Root Cause Analysis

Site Assessment

Precedent and Pattern Analysis

Account Review

Causes set before evidence

Each cause judged

Every fix tied to a cause