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This Refund Policy explains when payments made to Lubinpla Co., Ltd. (“Lubinpla”, “we”, “us”) can be refunded. It forms part of our Terms of Service. If this policy and the Terms of Service differ on a refund question, this policy applies.

1. Scope

This policy covers paid subscription plans (Starter, Pro and Team) and credit packs bought online through our payment provider, Paddle. Enterprise agreements follow the refund terms in the Order Form or the written agreement for that customer.

The Free plan involves no payment, so there is nothing to refund.

2. Subscriptions

Subscriptions are billed monthly, in advance, and renew automatically at the start of each billing month until cancelled.

Except as set out in this policy or required by law, subscription payments are non-refundable, and we do not refund or credit a partly used billing month or unused plan credits.

Plan credits are included with each billing month and reset at the start of the next one. They have no cash value and are not refunded.

3. Credit packs

Credit packs are one-time purchases available on paid plans. Credits from a pack do not expire.

Except as set out in this policy or required by law, credit pack payments are non-refundable, and credits from a pack have no cash value.

4. Charges made in error

If you believe you were charged in error, for example a duplicate charge, a charge for the wrong plan, or a renewal after you cancelled, contact us. When we confirm the error, we refund the incorrect charge in full.

If you terminate the Terms of Service for cause under section 5.4, we refund the fees you prepaid for the terminated part of the term, as section 5.5 provides.

5. How to request a refund

Write to support@lubinpla.com from the email address on your account, and include:

• the email address of your Lubinpla account;
• the date and amount of the charge;
• the order or receipt number from your Paddle receipt; and
• the reason for the request.

We reply to every request and tell you the outcome.

6. How refunds are paid

Approved refunds are processed through Paddle, normally to the payment method used for the original purchase. The time it takes for a refund to appear depends on your bank or card issuer.

7. Cancellation

You can cancel a subscription at any time, in your account settings where that option is available or by writing to support@lubinpla.com. Cancelling stops the next renewal. Your plan stays active until the end of the billing month you have paid for, and no further charges are made.

Cancelling does not by itself refund the current billing month.

8. Changes to your plan

When you upgrade, the new plan applies right away and the price is prorated for the rest of the billing month. An upgrade is not a refund of the previous plan.

9. Your statutory rights

Nothing in this policy limits any right you have under the consumer protection law that applies to you. Where that law gives you a right to cancel or to a refund that this policy does not, the law applies.

10. Changes to this policy

We may update this policy. The version on this page applies to payments made while it is published. We will give notice of material changes as described in the Terms of Service.