Platform / Work Logs
The field, written down once.
Record every visit, call and action against the site it belongs to. Your team finds it later, the agents read it before they reason, and the customer sees it only if you share it.
What Work Logs do
The field, written down once, found later and read by the agents.
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Record a visit, call or action in rich text, with attachments up to 100 MB a file. Past visit reports and service records can be uploaded in bulk and converted into logs.
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Tie each log to its project, the customer accounts involved and the people you met, with hashtags to group them.
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There is no form to submit. Every log saves itself as you write.
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Full-text search across every log, filtered by project, account, author, hashtag or date.
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Agents search the logs and read them, attachments included, before they answer.
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Discuss a log in its comments, and mention a colleague to bring them in.
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Switch on one log to show it to the customer accounts it is tagged to, in their Field Care portal.
“We used to spend most of our time finding information and writing it up. Now Lubinpla works through the data and lays out the reasoning, so we read it and make the call.”
How teams use Work Logs
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Find the last time
Precedent Analysis finds earlier occurrences of the same symptom at the same site or elsewhere.
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Write up a visit
Record the conditions, findings and actions from a site visit while they are fresh.
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Prepare for a trial
Keep call notes next to the trial request, so everyone agrees on what the trial must show.
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See activity at a glance
Managers see the work across accounts without asking for a status report.
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Hand over a customer
A new rep reads the full history of visits and calls before the first meeting.
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Keep the customer informed
Share a visit report with the customer instead of writing a separate email.
Turn technical reasoning into better results.